Refund policy

Returns
Our policy during a situation of tough times says no refunds, otherwise, our policy states a 7-day return policy after receiving all parts to a PC. We still do exchanges though.

Non-returnable items:
- Gift cards
- Downloadable Instuction Guide 

To complete your return please email raygoza.d@hotmail.com or message (520)210-2324 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at raygoza.d@hotmail.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at raygoza.d@hotmail.com and send your item to Primal Builds, 1899 San Clemente Dr, Sierra Vista AZ 85635, United States.


Shipping
To return your product, you should mail your product to Primal Builds, 1899 San Clemente Dr, Sierra Vista AZ 85635, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.